Return & refund

CANCELLATION AND REFUND POLICY

We value your trust and aim to make every Kabuki Matcha experience smooth and satisfying.
At Kabuki Matcha, we take pride in crafting and delivering authentic, high-quality matcha sourced from Uji, Japan.

While we do our best to ensure every order meets your expectations, we understand that you may sometimes need to cancel or return a purchase.

1. Order Cancellation

We understand that plans can change. Here’s how you can cancel your order:

  • Before Dispatch:
     Orders can be canceled any time before they are dispatched from our warehouse.
     To cancel, please email us at info@kabukimatcha.in with your order details. Once confirmed, your payment will be refunded in full to the original payment method.

  • After Dispatch:
     Once your order has been shipped, we will not be able to cancel it.
     However, you can initiate a return request (as per the terms below) after receiving your order.

1. Returns

We take care to ensure that every product leaving our warehouse meets the highest quality standards.
 Still, if your order arrives damaged, defective, or incorrect, we’re here to help.

Eligible Returns:
 You can request a return if:

  • The product is damaged during transit.

  • You received a wrong item.

  • The product is defective or expired at the time of delivery.

Conditions for Return:

  • The product must be unused, unopened, and in the same condition as received.

  • The return request must be raised within 7 days of delivery.

  • A proof of purchase (invoice or order confirmation) is required.

Non-Returnable Products:
 Due to the perishable and food-grade nature of matcha, we cannot accept returns for:

  • Opened or used products.

  • Products purchased on sale, offer, or as part of a promotional bundle.

  • Products past their expiry date.

3. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

Approved Refunds:
 For approved returns (damaged, defective, or incorrect products), we will process a full refund to your original payment method within 7 business days of receiving the return.

Partial or Rejected Refunds:
 If the returned item shows signs of use, tampering, or damage not caused by us, only a partial refund (or no refund) may be issued at our discretion.

4. Refund Process

  • Refund Method: Refunds are credited back to your original payment method (credit/debit card, UPI, wallet, etc.).

  • Processing Time: Refunds may take 7–10 business days to reflect, depending on your bank or payment provider.

  • Shipping Charges: Shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

5. Exchanges

We do not currently offer direct exchanges.
 If you wish to replace an item, please return the original product (if eligible) and place a new order through our website.

6. How to Initiate a Return or Refund

To initiate a return or refund, please contact our support team at:

📧 info@kabukimatcha.in

Kindly include your order number, product details, and a brief note describing the issue. Our team will respond within 2–3 business days with the next steps.

7. Changes to This Policy

Kabuki Matcha reserves the right to modify or update this policy at any time to reflect new processes or legal requirements.
 The updated version will always be available on our website, along with its effective date.